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How to prepare for an ISO 20000 internal audit
An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared and managed, the internal audit gives an overview of how the...
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Similarities and differences between ISO 27001 and ISO 20000
Update 2022-05-03. When I talk to my customers, we often talk about implementation of various ISO standards, and I often hear that ISO 20000 and ISO 27001 are strongly related, they have much in common...
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Infographic: ISO 20000:2011 vs. ISO 20000:2018 revision – What has changed
A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at the same time, a lot of people were waiting for a new version, because it was the last ISO...
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How Skills Framework for Information Age (SFIA) helps ITIL implementation
These days, SFIA is a hot IT topic, and more and more companies successfully combine this framework with ITIL, which was recently revised. In this article, learn why and how to use SFIA and ITIL 4 to...
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ITIL 3 vs. ITIL 4 – What has changed and what is new?
ITIL is a well-established IT Service Management (ITSM) framework used globally. Since its introduction, Information Technology (IT) has become a major part of modern business strategy, and digital...
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Overview of ISO 20000:2018 structure and requirements
The ISO 20000:2018 standard provides organizations with a set of requirements for establishing, implementing, maintaining and continually improving a service management system (SMS). Organizations can...
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COBIT, ITIL and ISO 20000 – The main differences
An organization, at times, needs to make decisions as to which framework or standard is the most suitable for its business: ITIL, COBIT, or ISO 20000? There are parameters like the nature of the...
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List of mandatory documents required by ISO 20000-1 (2018 revision)
The revision of ISO/IEC 20000-1, published September 2018, now aligns with the high-level structure used for most management system standards like ISO/IEC 27001, ISO 22301, ISO 9001, etc. Thus, it...
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12 steps in the transition from ISO 20000 2011 to 2018 revision
Now that ISO 20000:2018 has been released, the next logical step is how to make the transition from the previous version. The new version of ISO 20000:2018 adopts the HLS (High Level Structure). This...
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Identifying context of the organization according to ISO 20000
The latest release of ISO 20000:1:2018 brings changes in Clause 4 by introducing the term “Context of the Organization.” By being clear about what internal and external issues are relevant, the company...
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